RETURNS & EXCHANGES
TallMoi offers free shipping to all states in the United States via USPS Priority Mail and UPS Ground!
TallMoi reserves the right to amend or end free shipping benefits at any time.
HOW TO GET FREE US SHIPPING
Click the FREE SHIPPING CODE button on the website, enter your email and click SIGN UP. The free shipping code will be displayed, apply this code at checkout.
What are your shipping options?
USPS Priority Mail, DHL and UPS within 1-3 business days. Actual shipping time will depend on location and carrier used.
In order for your packages to be delivered within the above timeline, orders must be placed by 2pm ET on weekdays. Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day.
Did my order ship?
As soon as your order has shipped, we'll send you an email.
Pre-order Items: If you pre-order an item, your entire order will ship together when the pre-order item becomes available. We will not ship your items separately.
All returned items must be received within 30 days of the delivery date in unused, pristine condition with original tags attached.
How do I mail my return or exchange?
Click the button here to process your return REQUEST REFUND/ EXCHANGE
- Attach the return shipping label label provided to you by customer service or use your own shipping label
- Pack your item(s) in original packaging
- Ship to the following address:
TallMoi ( Shipping & Returns )136 W Dares Beach Road, #402 Prince Frederick, MD 20678
If I paid for shipping will you refund my shipping fee when an order is returned?
Original shipping charges are not refunded when the order has been returned
I sent my return? When do I get my money back?
We process returns and refunds immediately we receive the returned items. Please allow 1 week for the refund to appear on your credit card statement.
I requested an exchange. When will I get my new item(s)?
When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us.
Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery. If delayed, replacement products may be out of stock.
Where will my refund be applied?
The refund will be applied to your original payment method.
We ship globally at competitive rates via DHL and UPS!
How much does international shipping cost?
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country.
What is the international return policy?
All purchases are subject to a 30 day return policy.
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returned item(s) must be received within 30 days of the date of purchase and will be credited for the price paid in the original form of payment. We will not accept returns after 30 days from the date of purchase.