RETURNS & EXCHANGES
All returned items must be received within 30 days of the delivery date in unused, unwashed, pristine condition with original tags and packaging attached.
No returns are allowed on Sale/Clearance Items
How do I mail my return or exchange?
To get your package ready:
Use provided return shipping label
- Attach the return shipping label label provided to you by customer service.
- Put your package in your mailbox or USPS drop box, or deliver it to any USPS location to:
TallMoi (Shipping & Returns )
136 W Dares Beach Road, #402
Prince Frederick, MD 20678
Note: Orders must be returned within 30 days of the delivery date.
If I am charged a Shipping fee for my original purchase will you refund my shipping fee when an order is returned?
Original shipping charges are not refunded when the order has been returned
When do I get my money back?
We process returns and refunds as soon as we receive them. Please allow 1 week for the refund to appear on your credit card statement.
When will I get my new items?
When making an exchange, the replacement product(s) will be sent when the return package is received.
Exchanges cannot be guaranteed if the return package is not mailed within 30 days of your original delivery. If delayed, replacement products may be out of stock.
Where will my refund be applied?
If you selected a refund to your credit card, the refund will be applied to the card used to make the purchase.
I need to return or exchange, but it's been over 30 days. What should I do?
If your return or exchange is overdue, please contact us via the Contact Us page on the website
If we don’t hear from you, we reserve the right to cancel overdue returns and exchanges. Shipping labels will be voided and your order will not be eligible for a refund.
Please reach out with further questions via the Contact Us page on the website